63% of potential customers are more likely to return to a website where they can directly communicate with a customer service representative via live chat. In addition, 44% of customers consider real-time support to be one of the key features a business can typically offer. In today’s fast paced, technologically driven, modern world, it is not so surprising that your customers expect service, 24/7. (source) Real-time support like that offered by live chat software keeps you connected with the customer, anytime and anywhere.
Why Live Chat Is The Right Choice
Research shows Australia’s internet rush hours are between 19:00 and 23:00 daily. With more than 500 million hours being spent annually surfing the web for products and services, chances are that unless you are essentially operating your business 24 hours a day, you have most likely missed a few sales leads.
Identifying the profitable niche that will keep you competitive is about more than good customer service. Customers have typically come to acknowledge the freedom and convenience of live chat technology. At 73% live chat leads the satisfaction index in direct comparison to other traditional contact methods like e-mail at 61% and phone at 44%. (source)
Research also indicates the use of live chat software can increase conversions by more than 20% and with the current smartphone ownerships stats showing an increase of 4% to 88%, there is no doubt that business owners need to identify ways to bridge the gap between their products and service and the continuous evolving consumer. (source)
The Benefits Of Live Chat
With a quick, easy software installation to your existing website, you can instantly enjoy a considerable number of benefits, which include:
- Increased sales leads.
- Real-time customer support
- Increased conversion rates
- Customer relationship management tool
- Improved competitive advantage
- Operate your business 24/7 without the increased costs
- Give you access to valuable customer information and data
- Lead customers to conversion
The Added Features
Live chat software is not merely a communication or customer service tool. In fact, live chat software offers your business a number of other benefits and features. These features not only provide you with invaluable information in real-time but can offer you a direct insight into your products, services, and customers. These features include but are not limited to:
- Chat and Customer Service tools
- Reports and statistics
- Daily updates and comprehensive summaries
- Lead conversion information and stats
- Instant lead notices direct mail or via SMS
Take A Minute To Think About It
Loyal customers are who make it possible for a business to grow. In today’s digital age, customers expect convenience. They also expect this on demand and unless you are operating your business 24/7, you are most likely missing a number of potential sales.
Technology has rapidly become an essential part of any business in this digital age. Live chat is not only about convenience, but it is also a single support resource that offers any business a great number of resources and features that support your products and services across a number of structures. For a limited prepaid fee, you can generate sales leads, deliver exceptional customer service and operate your business 24/7.
Up And Running In No Time
Getting setup is easy! Once you have selected your plan, a dedicated account manager will be assigned to your business. We will assist you in getting your information, FAQ and canned responses set up and staff trained to represent your brand and services. Installing the software is a fast, process. On average, Blue Sky Chat is set up and ready within 24 hours of signing up. Our professional, trained are available to offer you support across a number of industries including but not limited to:
- Finance & Insurance
- Law Firms
- Real Estate