Frequently asked questions

Each time a chat occurs, our staff tag it as one of three types:

1. Lead — any contact information we gather from a visitor that could convert them into a sale: a combination of name, email and/or phone number, which we send you immediately after the chat. Example: a visitor on a law firm’s site needs legal services; our agent builds rapport, confirms the need and captures their contact details — that’s passed to you.

2. General Enquiry — any informative answer we give a visitor, such as opening hours, address or stock levels. Example: a customer on a beauty store’s site asks what machinery is used.

3. No Charge — we’re fair with billing. Idle visitors, disconnections, or anyone who abuses our operators are tagged “No Charge” and never counted in your quota.

Yes. Head to the client portal and log in with the email you registered with. You can review every chat and export them to PDF.

Blue Sky Chat plugs into more than 1,000+ CRMs, including HubSpot, PipeDrive, Salesforce, SugarCRM and more. Leads generated flow directly into your CRM of choice.

A maximum of 15–20 FAQs. Overloading our agents with too much information actually harms lead generation, as it slows response times.

Once you sign up, you’re instantly sent an FAQ form so we can learn about your business. A dedicated account manager is assigned and will be in touch within 12–24 hours (Mon–Fri) to confirm your responses — a copywriter may help make them engaging. Once approved and the code is installed, you’re live. On average, most customers are live within 24 hours of signing up on weekdays.

We guarantee we’ll provide that capacity each month, but we can’t guarantee that visitors will actively chat — that depends on how much traffic your website attracts. Our agents need people to talk to, so keeping your site busy is up to you.

Absolutely. You can chat with visitors whenever you like and let Blue Sky Chat cover the rest. Example: your team handles 9am–5pm, and Blue Sky Chat operates 5pm–9am — giving you full 24/7 coverage.