Blog

Value Your Customer Service

The Value of Your Customer Service Standing out in a fast-paced, competitive industry has quickly become an ongoing challenge for most small to medium business owners. Gaining the competitive edge is about more than having quality products or sales tactics. Business...

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Customers Demand Excellent Service

Customers Demand Excellent Service and Convenience “And The Winner Is…..” “Australian companies win in customer satisfaction-Australia takes the gold in customer satisfaction in 2016 with 91.35% average satisfaction score as one of the biggest countries in terms of...

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Virtual Teams

Using Apps and Software to Maximize the Potential of a Virtual Team   In our previous Blogs, we looked at various ways in which you can optimize your business potential whilst still reducing your overheads by using a number of tried and tested ‘free apps’,...

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Generation Customer Service

The X ,Y and Z of Customer Service. With the on-going evolution of consumers, how do business owners offer services that appeal to each one on an individu al level? There are new categories of consumers to consider and they demand attention. In October 2004,...

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Optimise your Business Potential whilst Reducing Overheads

Optimize your business potential while reducing overheads For any small business owner, keeping your overheads low is a high priority. Operational costs, maintenance and facilities, even wages, insurance and compliance costs are a big chunk of any business owners...

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Small Business Owners – Back to School – Part #1

Small Business Owners – Back to School - Part #1 Many small business owners will tell you, starting your own business is both an exhilarating and frightening experience! Equally daunting is the task of ensuring growth and constant revenue for an already established...

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