As we head through the last stretch of the year, it is time to start reassessing goals and setting new targets. Over the last few weeks, we have covered a number of stats and predictions. Let’s recap on what we have covered and take a look at a few essential points to consider when updating your 2019 goals.

What We Have Covered So far

• More than 30% of customers expect the convenience of support on your website.
• Live chat leads as being the leading contact method at 73% followed by e-mail at 61% and phone at 44%.
• With live chat, you can increase your lead generation by up to 5x more.
• 63% of potential customers are more likely to return to a website where they can directly communicate with a customer service representative via live chat.
• 44% of customers consider real-time support to be one of the key features a business can typically offer.
• In today’s, technologically driven modern world your customers expect service, 24/7

We have also examined the other benefits of live chat, including:

• Increased conversion rates
• Customer relationship management tool
• Improved competitive advantage
• Access to valuable customer information and data

What You Can Expect From Blue Sky Chat

Increase Lead Generation

At Blue Sky Chat, our key goal is to generate sales leads for your business. Our software enables you to choose how to receive these leads and once the chat has been closed and tagged, you will instantly get the SMS, e-mail or both We will carry out all the work, leaving you and your team the time to focus on converting leads to profits. Our competent staff will be available to respond to questions and assist any user that uses your website.

Decreased Customer Support Costs

With our software, you not only increase your sales leads but also deliver 24/7 support without all the costs. In addition, real-time support not only increases the benefits but can also reduce your customer support costs. Research shows that using live chat can save you more than 50% on customer support phone calls. (1)

Value For Money

Our key services and solutions are designed to not only deliver value to your lead generation process but additionally provide your business with a number of other other services. .You are not simply signing up for live chat software but also connecting your business with a competent customer relationship management team. Our prepaid services are aimed to allow you to direct your efforts and resources to convert those leads to revenue.

Professional, Experienced Support Team

Our established services give you direct access to the best CRM talent with a 99% success rate without any of the added costs. Your outsourced team is trained to productively and professionally represent your brand, products, and services. By outsourcing your lead generation and customer support services with our dedicated team, you are not only partnering with a qualified team but also with a company that boasts an established record of sales and customer service experience.

Resources

1.ttps://www.forrester.com/report/Technographics+Survey+Highlight+North+American+Technographics+Customer+Experience+Online+Survey+Q4+2008/-/E-RES45444